Last updated: 03/09/2025
At Classinext, our goal is to provide users with a safe and transparent platform for posting classified ads. Since we act solely as an intermediary between buyers and sellers, our refund policy is structured as follows:
Classinext does not directly sell products or services. Therefore, refunds related to purchases or sales must be handled directly between buyers and sellers.
Payments made to Classinext are exclusively for visibility and advertising services (e.g., featured ads or promotions). These services are non-refundable once activated, except in the following cases:
A technical error attributable to Classinext that prevents the ad from being published.
A duplicate charge for the same service.
If you believe you are entitled to a refund for services provided by Classinext, you must submit a written request via email to: privacidad@classinext.com, including:
Your full name and registered email address.
Payment reference or transaction ID.
The reason for the refund request.
If your request is approved, Classinext will process the refund within 14 business days, using the same payment method used in the original transaction.
Refunds will not be granted in the following cases:
When the service has already been correctly provided.
When the request concerns transactions between users (buying/selling products or services).
When the request is submitted more than 30 days after the payment date.
For any questions regarding this policy, you may contact us at: devoluciones@classinext.com